First, we used the 2020 American Customer Satisfaction Index (ACSI) report as a jumping off point for our list of 31 fast-food and casual-dining restaurants. We also factored in the report’s customer satisfaction rating of the 31 contenders, with 100 being the highest level of satisfaction. In addition to that score, we gathered data from consumer review and rating sites Trustpilot and Pissed Consumer to find out where customers were the most—and least—satisfied. Both sites use a five-star rating system. Finally, we gave each of these metrics a weighted value before running them through our exclusive algorithm to see how they scored on our 100-point scale Dissatisfaction Index, which is one test you don’t want to score highly on if you’re a restaurant. Generally, consumers surveyed for the ASCI report were much more positive about their experiences. Internet commenters were less satisfied (not a huge surprise there). You also have to factor in that people tend to remember bad experiences more strongly than good ones, and are therefore more likely to write a negative review than a positive one. Nevertheless, the end results of our number crunching may surprise you, as the most hated restaurant chain is a stalwart of American culture that won’t be going anywhere, no matter how much customers complain. Read on to discover the most unpopular restaurant chain in America and to see how your favorite eateries ranked. And if you want to learn more about bad consumer experiences, This Store Has the Worst Customer Service in America. Read the original article on Best Life. ASCI customer satisfaction score: 84 out of 100 Trustpilot stars: 2.9 out of 5 Pissed Consumer stars: 2.5 out of 5 Dissatisfaction Index Score: 0.00 ASCI satisfaction score: 81 out of 100 Trustpilot stars: 4.1 out of 5 Pissed Consumer stars: 2.4 out of 5 Dissatisfaction Index Score: 4.32 ASCI satisfaction score: 80 out of 100 Trustpilot stars: 3.2 out of 5 Pissed Consumer stars: 2.6 out of 5 Dissatisfaction Index Score: 16.93 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.5 out of 5 Pissed Consumer stars: 2.6 out of 5 Dissatisfaction Index Score: 26.54 And for the place where money is everything, This Is the Greediest State in America. ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.3 out of 5 Pissed Consumer stars: 2.5 out of 5 Dissatisfaction Index Score: 35.79 ASCI satisfaction score : 76 out of 100 Trustpilot stars: 3.7 out of 5 Pissed Consumer stars: 2.4 out of 5 Dissatisfaction Index Score: 37.11 ASCI satisfaction score: 76 out of 100 Trustpilot stars: 3.5 out of 5 Pissed Consumer stars: 2.4 out of 5 Dissatisfaction Index Score: 40.11 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.8 out of 5 Pissed Consumer stars: 2.3 out of 5 Dissatisfaction Index Score: 40.79 ASCI satisfaction score: 78 out of 100ae0fcc31ae342fd3a1346ebb1f342fcb Trustpilot stars: 2.7 out of 5 Pissed Consumer stars: 2.4 out of 5 Dissatisfaction Index Score: 41.39 And for where in the U.S. you are unlikely to get a helping hand, This Is the Most Selfish State in America. ASCI satisfaction score: 79 out of 100 Trustpilot stars: 3.1 out of 5 Pissed Consumer star: 2.2 out of 5 Dissatisfaction Index Score: 42.54 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 1.8 out of 5 Pissed Consumer stars: 2.5 out of 5 Dissatisfaction Index Score: 43.29 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 3.3 out of 5 Pissed Consumer stars: 2.2 out of 5 Dissatisfaction Index Score: 44.89 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 2.3 out of 5 Pissed Consumer stars: 2.4 out of 5 Dissatisfaction Index Score: 47.39 ASCI satisfaction score: 80 out of 100 Trustpilot stars: 2.1 out of 5 Pissed Consumer stars: 2.2 out of 5 Dissatisfaction Index Score: 52.18 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 1.9 out of 5 Pissed Consumer stars: 2.3 out of 5 Dissatisfaction Index Score: 54.29 ASCI satisfaction score: 76 out of 100 Trustpilot stars: 3.2 out of 5 Pissed Consumer stars: 2.2 out of 5 Dissatisfaction Index Score: 57.11 ASCI satisfaction score: 76 out of 100 Trustpilot stars: 3.0 out of 5 Pissed Consumer stars: 2.2 out of 5 Dissatisfaction Index Score: 60.11 ASCI satisfaction score: 77 out of 100 Trustpilot stars: 2.1 out of 5 Pissed Consumer star: 2.3 out of 5 Dissatisfaction Index Score: 62.00 ASCI satisfaction score: 76 out of 100 Trustpilot stars: 3.2 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 63.36 And for the fast food chain people can’t stand, check out This Is the Most Hated Fast Food Chain in America. ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.0 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 65.29 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.0 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 65.29 And for an index of indiscretions, This Is the Most Adulterous State in America. ASCI satisfaction score: 74 Trustpilot stars: 2.8 out of 5 Pissed Consumer stars: 2.3 out of 5 Dissatisfaction Index Score: 67.57 ASCI satisfaction score: 75 out of 100 Trustpilot stars: 2.8 out of 5 Pissed Consumer stars: 2.2 out of 5 Dissatisfaction Index Score: 68.46 And for customer service rankings, state guides, and more delivered to your inbox, sign up for our daily newsletter. ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.0 out of 5 Pissed Consumer stars: 2.0 out of 5 Dissatisfaction Index Score: 71.54 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 2.2 out of 5 Pissed Consumer stars: 2.0 out of 5 Dissatisfaction Index Score: 73.89 ASCI satisfaction score: 77 out of 100 Trustpilot stars: 2.1 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 74.50 ASCI satisfaction score: 76 out of 100 Trustpilot stars: 2.2 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 78.36 ASCI satisfaction score: 73 out of 100 Trustpilot stars: 3.0 out of 5 Pissed Consumer stars: 2.0 out of 5 Dissatisfaction Index Score: 88.68 ASCI satisfaction score: 74 out of 100 Trustpilot stars: 2.1 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 90.57 ASCI satisfaction score: 74 out of 100 Trustpilot stars: 1.6 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 98.07 ASCI satisfaction score: 70 out of 100 Trustpilot stars: 2.9 out of 5 Pissed Consumer stars: 2.1 out of 5 Dissatisfaction Index Score: 100.00 And for the place where people can’t get enough cannabis, This Is the Most Stoned State in America.